lq999 Privacy Policy

1Introduction

lq999 ("lq999", "we", "us", "our") operates the online casino and sports betting platform accessible at lq999.bio. This Privacy Policy describes how lq999 collects, uses, stores, shares, and protects the personal data of users ("you", "your", "the player") who access or use the Platform. This policy applies to all interactions with the Platform, including account registration, deposits and withdrawals via bKash, Nagad, Rocket, and other payment methods, betting and gaming activity, and communications with lq999 customer support.

By using the lq999 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must discontinue use of the Platform immediately. lq999 recommends that you review this Privacy Policy periodically, as it may be updated from time to time to reflect changes in our data practices or applicable law.

2Information We Collect

lq999 collects personal data through several means, including information you provide directly during registration and account management, information generated automatically through your use of the Platform, and information received from third-party payment processors. The categories of personal data we collect include:

• Identity and contact data: full name, date of birth, residential address, registered mobile number, and email address provided during account registration.
• KYC documentation: copies of government-issued identity documents (National ID, passport, driving licence), selfie verification images, and proof of payment method submitted to fulfil lq999's identity verification requirements.
• Financial transaction data: deposit amounts, withdrawal requests, payment method identifiers (such as the masked bKash or Nagad mobile number), transaction timestamps, and account balance history.
• Gaming and betting activity: records of games played, bets placed, outcomes, bonus claims and wagering history, and session duration data generated through your use of the Platform.
• Technical and device data: IP address, device type, operating system, browser type and version, mobile network operator (e.g., Grameenphone, Banglalink, Robi, Airtel), and pages accessed within the Platform, collected automatically via server logs and cookies.

lq999 does not knowingly collect personal data from individuals under the age of 21. Where lq999 becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that data will be deleted promptly and the associated account closed.

3How We Use Your Information

lq999 uses the personal data it collects for the following purposes, each of which is necessary for the operation of the Platform or required by applicable law:

• Account creation and management: to register your lq999 account, authenticate your identity when you log in, process your bKash and Nagad deposits and withdrawals, and manage account settings including deposit limits and responsible gaming tools.
• KYC and anti-money-laundering compliance: to verify your identity and age in accordance with lq999's KYC obligations, to screen against sanctions lists, and to detect and prevent money laundering, fraud, and other financial crimes.
• Platform operation and improvement: to deliver the gaming and betting services you request, to detect and resolve technical issues, to monitor Platform performance, and to develop new features and improvements based on aggregated usage data.
• Responsible gaming: to monitor your gaming activity and identify patterns that may indicate problem gambling, to apply deposit limits and self-exclusion restrictions you have requested, and to contact you with responsible gaming resources if lq999 identifies a concern.
• Customer support: to respond to your enquiries, complaints, and requests submitted via email at [email protected] or through the Platform's live chat function, and to maintain a record of support interactions for quality assurance purposes.
• Marketing communications: where you have given explicit consent, to send you promotional offers, bonus notifications, and information about new games and features at lq999. You may withdraw your consent to marketing communications at any time by contacting lq999 at [email protected].

4Legal Basis for Processing

lq999 processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and lq999, including operating your account, processing financial transactions, and delivering the gaming and betting services you have requested.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including KYC verification, anti-money-laundering screening, and the mandatory retention of financial records.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics to improve the Platform, where these interests are not overridden by your privacy rights.
• Consent: processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5Sharing of Your Information

lq999 does not sell your personal data to third parties. lq999 may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the minimum transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other game studios integrated into the Platform may receive session identifiers and anonymised gameplay data to deliver their games and detect technical issues. Game providers do not receive your full identity or payment data.
• Identity verification services: third-party KYC and fraud detection providers may receive identity documents and biometric data submitted by you during the verification process, strictly for the purpose of identity verification and anti-fraud screening.
• Law enforcement and regulatory authorities: lq999 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required by applicable law, a valid court order, or where lq999 has a good-faith belief that disclosure is necessary to prevent imminent harm or financial crime.

lq999 requires all third-party service providers who receive personal data to process that data only for the specific purposes for which it was shared, to maintain appropriate security measures, and to comply with applicable data protection law. lq999 does not transfer personal data internationally outside of the jurisdictions necessary to provide the Platform's services.

6Payment Data and Mobile Wallet Privacy

When you make a deposit or request a withdrawal at lq999 using bKash, Nagad, Rocket, or Upay, the transaction is processed directly between your mobile wallet and lq999's designated payment accounts. lq999 does not store your full bKash or Nagad PIN, OTP, or wallet password at any point. lq999 retains only the masked mobile wallet number (e.g., 01XXXXXXXX3) and transaction reference numbers necessary to reconcile your account and resolve disputes.

lq999 strongly recommends that Bangladesh players exercise the same caution with their lq999 account credentials as they do with their bKash and Nagad wallet PINs. Never share your lq999 login password, registered mobile number, or any OTP received in connection with your lq999 account with any third party, including individuals claiming to represent lq999 support. lq999 will never ask for your OTP or wallet PIN via any channel.

7Cookies and Tracking Technologies

lq999 uses cookies and similar tracking technologies to operate the Platform, remember your session, and understand how players interact with our services. The following table summarises the types of cookies used on the lq999 Platform:

lq999 does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the Platform. You may configure your mobile browser's cookie settings to reject non-essential cookies; however, disabling essential cookies may prevent the Platform from functioning correctly, including your ability to log in and place bets.

8Data Retention

lq999 retains personal data for the periods set out below, after which data is securely deleted or anonymised unless a longer retention period is required by applicable law:

• Account and identity data: retained for the duration of your account plus 5 years following account closure, to comply with anti-money-laundering record-keeping obligations applicable in lq999's operating jurisdiction.
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction to satisfy applicable financial record-keeping requirements and to facilitate the resolution of disputes.
• Marketing consent records: retained for the period during which you have given consent plus 2 years following withdrawal of consent, to demonstrate compliance with consent obligations.

9Your Data Rights

As a user of the lq999 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact lq999 at [email protected] with the subject line "Data Rights Request" and your registered mobile number:

• Right of access: you may request a copy of all personal data lq999 holds about you, together with information about how that data is used and with whom it has been shared.
• Right to rectification: if any personal data lq999 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed, subject to lq999's legal retention obligations.
• Right to restrict processing: you may request that lq999 restricts the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to object to marketing: you may object to lq999 processing your personal data for direct marketing purposes at any time, and lq999 will cease such processing promptly on receipt of your objection.

lq999 will respond to all data rights requests within 30 days of receipt. In complex cases lq999 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it. lq999 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10Data Security

lq999 implements and maintains appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and the lq999 Platform, secure server infrastructure with access controls and intrusion detection systems, two-factor authentication options for player accounts, regular security audits and penetration testing, and staff training on data protection and information security.

While lq999 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. lq999 cannot guarantee the absolute security of your data transmitted to or stored on the Platform. In the event of a data breach that poses a risk to your rights and freedoms, lq999 will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

11Children's Privacy (21+ Platform)

The lq999 Platform is strictly for adults aged 21 and above. lq999 does not knowingly collect, store, or process personal data from any individual under the age of 21. Age verification is conducted as part of the registration and KYC process. If you are a parent or guardian and believe that a minor has accessed the lq999 Platform and provided personal data, please contact lq999 immediately at [email protected]. lq999 will promptly investigate the matter, close the account, delete all associated personal data, and refund any deposits where the funds can be traced to a legitimate guardian.

12Third-Party Links

The lq999 Platform may contain references to third-party services, including payment providers such as bKash and Nagad and game content providers. lq999 is not responsible for the privacy practices of third-party websites or services. lq999 recommends that you review the privacy policy of any third-party service before providing your personal data to that service. This Privacy Policy applies solely to the lq999 Platform at lq999.bio.

13Changes to This Privacy Policy

lq999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Where changes are material, lq999 will post a notice on the Platform and, where practicable, notify you directly at your registered contact details. The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the lq999 Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. lq999 recommends that Bangladesh players review this Privacy Policy periodically.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or lq999's handling of your personal data, please contact the lq999 data team in writing at [email protected] with the subject line "Privacy Enquiry". Include your registered mobile number so that lq999 can locate your account and respond accurately. lq999 aims to respond to all privacy-related enquiries within 10 business days. Support is available 24 hours a day, 7 days a week in English.