lq999 Terms & Conditions

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and lq999 ("lq999", "we", "us", "our") governing your access to and use of the lq999 online casino and sports betting platform accessible at lq999.bio and any associated subdomains or services (collectively, "the Platform").

By accessing the Platform, completing the registration process, making a deposit, or placing a bet, you unconditionally accept these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the Platform and close your account. lq999 reserves the right to amend these Terms at any time; continued use of the Platform following notification of changes constitutes acceptance of the revised Terms.

2Eligibility

Access to and use of the lq999 Platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. lq999 enforces a strict minimum age of 21 years for all players, in line with responsible gaming standards applicable to the Bangladesh market.
• You are acting on your own behalf and not as an agent, representative, or trustee for any third party.
• You are not a resident of, or physically located in, any jurisdiction where online gambling is expressly prohibited by applicable law.
• You have not previously had an lq999 account closed or suspended for a violation of these Terms.
• You are not a current employee, director, contractor, or close family member of an employee or director of lq999.

lq999 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and forfeiture of any pending withdrawals pending investigation.

3Account Registration and Security

To access the full range of lq999 services, you must complete the registration process and create an account. The following rules apply to account registration and ongoing account security:

• Each player is permitted to hold one lq999 account only. Opening multiple accounts, whether using the same or different mobile numbers, is strictly prohibited and will result in all accounts being closed and any balances forfeited.
• You are responsible for maintaining the confidentiality of your lq999 login credentials, including your registered mobile number and password. lq999 will not be liable for any loss resulting from unauthorised access to your account where you have failed to keep your credentials secure.
• All information provided during registration must be accurate, complete, and current. Providing false or misleading information — including a false date of birth to circumvent the 21+ age requirement — constitutes a material breach of these Terms.
• You must notify lq999 immediately if you suspect that your account has been accessed without your authorisation or that your login credentials have been compromised.

lq999 reserves the right to carry out identity verification checks at any stage of the account lifecycle, including at registration, before processing withdrawals, or where unusual account activity is detected. Accounts that fail verification may be restricted or permanently closed.

4Deposits, Withdrawals, and Payment Methods

lq999 accepts deposits and processes withdrawals via the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, Upay, and select bank debit cards including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The following terms apply to all financial transactions on the Platform:

• The minimum deposit at lq999 is ৳200 for slots and crash games and ৳500 for live casino games. Minimum and maximum deposit limits may vary by payment method and may be updated by lq999 at any time without prior notice.
• All deposits must be made from a payment method registered in the name of the account holder. Deposits made from a payment method registered in a third party's name are not permitted and will result in the deposit being reversed and the account reviewed.
• Withdrawal requests are processed within 3 to 5 minutes for bKash, Nagad, and Rocket to mobile wallets, subject to KYC verification being complete and no outstanding verification holds on the account.
• lq999 reserves the right to request supporting documentation before processing any withdrawal, including proof of identity, proof of address, and proof of the payment method used for the original deposit.
• lq999 does not charge fees on deposits or withdrawals made via bKash, Nagad, or Rocket. Third-party charges imposed by your payment provider are outside lq999's control and are the player's responsibility.

lq999 operates a strict anti-money-laundering policy. Any deposits that cannot be verified as originating from a legitimate personal source of funds may be withheld pending investigation, and lq999 reserves the right to report suspicious financial activity to relevant authorities.

5Bonuses and Promotions

lq999 offers bonuses and promotional incentives to eligible players from time to time, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and major cricket tournaments including BPL and T20 World Cup. The following general terms apply to all lq999 bonuses:

• All bonuses are subject to wagering requirements. Unless otherwise stated in the specific bonus offer, a standard rollover of 20x the bonus amount applies before any winnings derived from bonus funds can be withdrawn.
• Bonuses may only be claimed once per player, per household, per mobile number, and per payment method. Attempting to claim the same bonus multiple times through separate accounts or payment instruments constitutes bonus abuse.
• lq999 reserves the right to amend, suspend, or withdraw any bonus or promotion at any time. Bonuses not claimed within their validity period will expire and cannot be reinstated.
• Certain game types may contribute differently or not at all towards wagering requirements. Live casino games and crash games may have a reduced contribution rate. The contribution rates for each game type are detailed in the specific bonus terms applicable to that promotion.
• In the event of a dispute regarding bonus terms, lq999's decision, made following a fair review of the relevant account activity and transaction history, is final and binding.

6Betting and Gaming Rules

The following rules govern all betting and gaming activity conducted through the lq999 Platform:

• All bets are final once confirmed. lq999 does not accept requests to cancel or amend a bet after it has been placed and accepted by the Platform, except in cases of a manifest error by lq999.
• In the event of a manifest error (including incorrect odds, an obvious system error, or a misprint in game rules), lq999 reserves the right to void the affected bets and return stakes to players' accounts. lq999 will not be held liable for losses resulting from a player's decision to continue betting while a manifest error was in effect.
• Cricket betting markets — including BPL, T20 World Cup, IPL, and Bangladesh Tigers Test and ODI matches — are subject to the official result as determined by the relevant cricket governing body (ICC, BCB, or the relevant board). In-play markets are settled on the final result; dead balls, no-balls, and wides are governed by the rules of the specific market as published on the Platform.
• lq999 does not guarantee the uninterrupted availability of any specific game or betting market. Games may be temporarily unavailable due to maintenance, provider issues, or regulatory requirements. No compensation will be provided for unavailability of a specific game or market.

7Prohibited Activities

The following activities are strictly prohibited on the lq999 Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all balances, and referral to relevant law enforcement authorities:

• Opening multiple accounts or registering on behalf of another person to circumvent account restrictions, bonus restrictions, or any other Platform policy.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, exploit game mechanics, or gain an unfair advantage over other players or the Platform.
• Collusion with other players, match-fixing, or any form of coordinated betting activity designed to manipulate game outcomes or exploit Platform rules.
• Money laundering, using the Platform to process the proceeds of criminal activity, or any other financial crime whether by deposit, bonus claiming, and withdrawal cycling or other method.
• Providing false, inaccurate, or misleading information during registration, KYC verification, or at any other stage of interaction with lq999.
• Accessing the Platform from a jurisdiction where online gambling is illegal, or using VPN, proxy, or other technical means to circumvent geographic restrictions.

lq999 employs advanced fraud detection systems and monitors account activity continuously. Where prohibited activity is detected or reasonably suspected, lq999 may freeze affected accounts, withhold withdrawals pending investigation, and share relevant information with law enforcement agencies and financial institutions as required by applicable law.

8KYC Verification Policy

lq999 operates a Know Your Customer (KYC) verification programme as part of its commitment to responsible gaming, anti-money-laundering compliance, and player account security. KYC verification is mandatory for all players before the first withdrawal is processed. Players may be required to submit the following documentation:

• A government-issued photo identity document such as a National ID card, passport, or driving licence showing the player's full name and date of birth confirming they are 21 years of age or older.
• Proof of the payment method used for deposits, such as a screenshot of the bKash or Nagad account screen clearly showing the account holder name and mobile number matching the lq999 registered account.
• Additional documentation may be requested at lq999's discretion, including proof of source of funds where deposit volumes exceed thresholds established by lq999's internal compliance procedures.

lq999 aims to complete KYC verification within 24 hours of receiving all required documentation. During the verification period, deposits may be accepted but withdrawals will be held pending successful completion of KYC. lq999 is not liable for any delay or inconvenience caused by the KYC verification process where the player has failed to provide complete and accurate documentation promptly.

9Responsible Gaming

lq999 is committed to promoting responsible gaming and provides a range of tools to help players manage their gambling activity. lq999 is strictly an adult platform for players aged 21 and above. The following responsible gaming tools are available to all registered lq999 players via their account settings:

• Deposit limits — players may set daily, weekly, or monthly deposit limits on their account to control their spending. Deposit limit reductions take effect immediately; increases are subject to a 7-day cooling-off period.
• Session time limits — players may set maximum session durations after which they will be automatically logged out of the Platform.
• Self-exclusion — players who wish to take a break from gambling may request self-exclusion for a minimum period of 30 days up to permanent self-exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. Players seeking help with problem gambling may contact the lq999 support team at [email protected].

10Intellectual Property

All content on the lq999 Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of lq999 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the lq999 Platform without lq999's prior written consent.

11Limitation of Liability

To the fullest extent permitted by applicable law, lq999 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services.

lq999 does not warrant that the Platform will be available at all times, free from errors, or that defects will be corrected. lq999 shall not be liable for any loss or damage arising from network outages, third-party payment provider delays, or technical failures outside lq999's reasonable control. In all cases, lq999's maximum aggregate liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

12Account Suspension and Termination

lq999 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in any of the following circumstances:

• The player has breached any provision of these Terms, including eligibility requirements, the prohibition on multiple accounts, or the prohibited activities listed in Section 7.
• lq999 has reasonable grounds to believe that the player's account is being used for fraudulent, illegal, or abusive purposes, or that the account may be compromised.
• The player has failed to complete KYC verification within the required timeframe or has provided documentation that lq999 is unable to verify.
• The player has requested voluntary account closure or self-exclusion, in which case the account will be closed promptly and any withdrawable balance returned to the player's registered payment method after identity verification.

13Amendments to These Terms

lq999 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, lq999 will provide reasonable notice to players via a notice posted on the Platform or by direct communication to the player's registered contact details. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The most current version of these Terms is always accessible at lq999.bio/terms-conditions.

14Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to lq999's operating jurisdiction. In the event of a dispute between you and lq999, you agree to first attempt to resolve the matter by contacting lq999 customer support at [email protected]. lq999 aims to resolve all player disputes within 14 business days of receipt of a formal written complaint. If a dispute cannot be resolved through the internal complaints process, both parties agree to submit to binding arbitration in accordance with the rules applicable in lq999's operating jurisdiction.

15Contact Information

If you have questions about these Terms and Conditions, please contact lq999 customer support at [email protected]. Support is available 24 hours a day, 7 days a week. Please note that the email address is for written correspondence only and should not be used for urgent account issues requiring immediate resolution — for urgent matters, use the live chat support accessible from within your lq999 account after login.